Privacy Policy

Welcome to our privacy portal. We created it to explain how we use and safeguard your data in order to deliver the best possible experience with our content and services.

This Privacy Policy explains how information about you is collected, used, and disclosed by Flow Açaí Bowl when you use our website, mobile applications, and other online products and services, or when you otherwise interact with us.

By accepting our Privacy Policy, you agree that Flow Açaí Bowl may collect, use, and disclose your information for the purposes outlined below.

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy, and depending on the nature of the changes, we may provide additional notice or request new consent (for example, by adding a statement on our homepage or sending a push notification or email). We encourage you to review the policy regularly whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy.

Information We Collect

Information You Provide

We collect information you provide directly to us — for example, when you enter a contest or promotion, communicate with us via third-party social media platforms, request customer support, send us an email, or otherwise engage with us. The types of information we may collect include your name, social media handles or IDs, email address, and any other information you choose to provide.

Information Collected Automatically Through Our Services

When you access or use our services, we automatically collect certain information about you, including:

Log Information: We log information about your use of our services, such as browser type, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
Device Information: We collect information about the device you use to access our services, including hardware and software data, Media Access Control (MAC) address and other unique device identifiers, device model, mobile network information, and time zone.
Usage Information: We gather data about your usage of our services, including which apps you use, game progress, scores, achievements, and interactions with other players.
Purchase Information: We collect data related to your consumption habits on our services, including purchases made using both virtual and real currency.
Information Collected via Cookies and Tracking Technologies: We use various technologies to collect data, which may include sending cookies to your device. Cookies are small data files stored on your hard drive or device memory that help improve our services and your experience, as well as identify which areas and features are most popular. We may also use web beacons (also known as “tracking pixels”), which are electronic images used in our Services or emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information on cookies and how to disable them, see “Your Choices” below.

Information from Other Sources

We may also obtain information from other sources and combine it with information we collect through our Services. For example, if you log into our services through a third-party site or platform like Facebook, we may access information from that platform such as your username, profile information, and friend list, according to the authorization procedures set by such sites or platforms. We may also receive information from app stores when you download or update one of our apps.

How We Use Your Information

We may use your information for various purposes, including to:

Provide, maintain, and improve our existing services;
Develop new services;
Deliver the products and services you request and send related information;
Enable communication between players;
Respond to your comments, questions, and requests, and provide customer service and support;
Send you technical notices, updates, security alerts, and administrative messages;
Communicate with you about products, services, offers, promotions, and events offered by Flow Açaí Bowl and others, and provide news and information we believe will interest you;
Personalize and enhance our services, and provide tailored advertising, content, or features;
Process and deliver contest entries and rewards;
Monitor and analyze usage trends and activities in connection with our services;
Link or combine with information we get from others to better understand your needs and provide improved service;
Fulfill any other purpose for which the information was collected.

By accepting our Privacy Policy or providing us with information, you consent to the processing and transfer of your data to Brazil and other countries.

Information Sharing

We may share information about you as described in this Privacy Policy:

With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
With other players (e.g., in connection with leaderboards or multiplayer game requests);
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process, or governmental request;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Flow Açaí Bowl or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
With your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Social Sharing Features

Our services may include social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you choose with the third party that provides the feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please review the privacy policies of the entities that provide those features.

Third-Party Advertising and Analytics

We may allow third parties to serve advertisements and provide analytics services in connection with our services. These entities may use cookies, web beacons, and other tracking technologies to collect information about your use of our services, including your IP address, MAC address, device identifiers, software and hardware information, browser type, time zone, and usage data. This information may be used by Flow Açaí Bowl and others to, among other things, analyze and track data, determine the popularity of certain content, deliver targeted advertising, and better understand your activity.

Third-party advertising and analytics are embedded into our services. If you do not want to be subject to these technologies, do not use or agree to our services.

Our services may also integrate third-party Application Programming Interfaces (APIs) that allow others to collect and process information about you, including your geolocation, to deliver relevant ads, offers, and content. You can control the collection and use of your geolocation data at any time. We will not allow third parties to access this information without your opt-in consent, and you may disable location-based services at any time by adjusting your mobile device settings.

Security

Flow Açaí Bowl takes reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Your Choices

Account Information

You may request to update, correct, or delete information about you at any time by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes. We may also keep cached or archived copies of information for a certain period.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can configure your browser to remove or reject cookies. Please note that doing so may affect the availability and functionality of certain features of our services.

Push Notifications

With your consent, we may send push notifications or alerts to your mobile device to provide updates, promotional messages, and other communications. You can disable these notifications by changing your notification settings on your device.

Promotional Communications

You may opt out of receiving promotional emails from Flow Açaí Bowl by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those regarding our ongoing business relationship.

Data Retention

Flow Açaí Bowl will retain your information for as long as necessary to provide you with our services.